Frequently Asked Questions
What payment methods are accepted?
We accept all major debit and credit cards from customers in all countries in 135+ currencies: Visa, Mastercard, Maestro and American Express, Apple Pay, bank transfers (longer processing time) and payments in 30 days or more, depending on the agreement of our bank.
Is payment secure?
Your information is encrypted to ensure secure browsing. Our SSL certificate (https) and Stripe, the world's leading online payment solution, guarantee fully protected transactions.
What payment methods are accepted?
Remember to check your card's expiration date. If it's a new card, you must have previously made a cash withdrawal or payment with your bank card (excluding online). If your shopping cart is high, remember to check your bank card's limit.
How do I track my order?
An automated email with a tracking link will be sent to you within 24 to 48 business hours after your order is shipped.
You will be able to track your package once it has shipped using the link provided in the shipping update notification. The shipping confirmation email will also contain your package's tracking number.
Can I use multiple promo codes?
Promotional codes and credits cannot be combined or used on the same basket.
What is the advantage of using this site rather than a marketplace (Ankorstore, Faire, etc.)?
Marketplaces charge significant fees for transaction and management costs.
On this site we guarantee that the sale prices will be the lowest.
Live customer service will be more responsive and you will be able to pre-order future items.
Shipping & Deliveries
Do you deliver to my country?
We deliver to mainland France and internationally to the following countries: Germany, Belgium, Luxembourg, the Netherlands, Spain, Ireland, Italy, Portugal, Switzerland, and the USA. If you're not on this list, don't panic! We're working on it and we'll probably be at your place soon :) Contact us for more information.
My package is delayed, what should I do?
We encourage you to check your delivery tracking. If you notice any discrepancies in the tracking or if your delivery is significantly delayed, please contact our Customer Service team to initiate an investigation.
We thank you in advance for your patience and please know that we will do everything possible to resolve the situation as quickly as possible.
How do I track my order?
As soon as your order is received by our team, we will send you a confirmation email. You will then receive an email when your order is shipped, which will include a link to track your order (don't rush, it's coming soon!)
Order
What are your terms of business?
- Minimum order: €300 excluding VAT Delivery costs: €20 excluding VAT
- Free shipping: €500 excluding VAT
- Payment terms: payment before shipment for the first order then payment within 30 days for subsequent orders by direct debit or cash payment.
I would like to modify/cancel my order, how do I do this?
As soon as your order is validated, we're ready to go! The information is immediately transmitted to our logistics provider so that your order can be prepared and shipped as quickly as possible.
It is therefore no longer possible for us to modify its content and the information provided when placing your order because it is already being processed (address, size, color, etc.).
I received a defective item, what should I do?
First of all, remember to take photos of the broken/damaged product and your entire shipping carton. Also take a photo of the shipping label on the carton.
Despite our quality control during shipping, the product may have been damaged during transport and we apologize for this. To resolve this issue as quickly as possible, contact us. within 48 hours of receiving your order. Please include photos/videos of the defective/broken item, as well as your LAST NAME, FIRST NAME, and ORDER NUMBER in your message so that we can find a solution as quickly as possible. You can send an email to pro@lavantgardiste.com.
As soon as we receive your complaint, we will get back to you as soon as possible.
Need help?
Our team is ready to assist you and will respond by email or phone Monday through Friday between 9 a.m. and 6 p.m. To avoid further delays in our response time, we encourage you not to submit duplicate requests.